Privacy policy

What we collect

When you open an account, place an order or receive an invoice we collect business contact details (name, company, job title, phone, email, billing and ship-to addresses), order and delivery details, and the payment information needed to process your payment. Orders received through EDI carry the trading-partner information your system sends.

How we use it

To accept and fulfill orders, ship goods, issue invoices and statements, take and apply payments, work claims and deductions, respond to questions and meet tax and record-keeping obligations. We do not sell customer information and we do not send marketing email without consent.

Payments

Card and ACH payments are processed by our payment providers; payment credentials go directly to those providers and are not stored on our systems. Invoice payments are processed by Stripe (stripe.com/privacy).

Sharing

We share information only with service providers that help us operate (payment processing, EDI, carriers and freight, email, accounting), with our parent company Radd Payment Solutions, LLC for invoicing and bookkeeping, and as required by law. Our companies share customer records with each other to deliver service and billing.

Cookies and analytics

This website sets no tracking cookies and runs no third-party analytics or advertising scripts.

Retention and access

Records are kept as required for tax, food-safety traceability and accounting purposes. To review or correct your information, email info@raddpayments.com.

Contact

RBS Sweets, 47 Pleasant Street, Suite BS, Northampton, MA 01060. (413) 200-0634.