How do I pay an invoice from a RBS Sweets company?

Invoices are emailed by the company that shipped the order and include a secure payment link. You can pay by ACH bank debit, bank transfer, card or check, on the terms set for your account. All amounts are in US dollars.

Who should the check be made payable to?

The legal name of the company printed on the invoice, for example RBS SWEETS LLC, mailed to the remit-to address on the invoice. Include remittance detail listing the invoice numbers being paid.

How do I raise a short shipment or a deduction?

Email info@raddpayments.com or call (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern, with the purchase order and invoice numbers. We can match any invoice to its purchase order and shipment record, usually the same day.

RBS Sweets is a group of operating companies of Radd Payment Solutions, LLC, Northampton, Massachusetts, which provides the shared back office (invoicing, receivables, bookkeeping).

Payments and invoices

Invoiced after shipment, on the terms set for your account. Each company invoices under its own legal name.

Paying an invoice

Invoices are emailed by the company that shipped the order (for example RBS Sweets LLC) and include a secure online payment link. Open the link to pay by:

ACH bank debit
Bank transfer (ACH credit or wire) to the account details shown on the invoice
Credit or debit card (Visa, Mastercard, American Express, Discover)
Check, payable to the company named on the invoice, mailed to the remit-to address printed on it

The invoice payment page is hosted by our payment processor over an encrypted connection. Your bank record shows the company that shipped your order, for example RBS SWEETS LLC, not Radd Payment Solutions. Receipts are emailed automatically. All amounts are in US dollars.

If you did not receive an invoice or the link has expired, email info@raddpayments.com with the purchase order number and we will resend it.

Send remittance detail

Whatever the method, send remittance detail listing each invoice number and the amount applied to it — enclosed with a check, or emailed to info@raddpayments.com on the day you pay. A payment with no detail has to be reconstructed from amounts before it can be applied, which is the single most common cause of an invoice still showing open after it has been paid. See paying by check without the lag.

Short shipments and deductions

Invoices are raised from the shipment record, so a line that shipped short is billed short. If your receiving count still differs, or you are taking a deduction for a compliance charge, allowance or freight adjustment, send the purchase order number, the invoice number and the reason. We match any invoice to its purchase order and ship notice, usually the same day, and either issue a credit or come back with the shipment documentation.

Security

Card and ACH payments are processed by our payment providers (PCI DSS certified) over encrypted (TLS) connections. We never see or store full card numbers or bank credentials. This website is served only over HTTPS.

Ordering and terms

Orders: Purchase orders by EDI or direct email, acknowledged the same business day.
Ship notice: Advance ship notice sent when the order leaves the dock.
Invoice: Raised from the shipment record the day the shipment closes.
Terms: Net 30 from invoice date unless your account is set otherwise in writing. New accounts may start on prepayment or a credit limit.
Late payment: 1.5% per month on balances more than 30 days past due, or the maximum allowed by law.
Currency: United States dollars (USD).

Paying by check

Payable to: The legal company name printed on the invoice, for example RBS Sweets LLC.
Mail to: The remit-to address on the invoice — not a plant or warehouse address.
Enclose: Remittance detail: invoice numbers and the amount applied to each.
If it is urgent: Do not mail a check. Call us and pay by ACH or bank transfer; it clears and applies far sooner.

Questions about an invoice

If an invoice or a statement does not look right, contact us before adjusting your payment. We can match any invoice to its purchase order and shipment record, usually the same day.

(413) 200-0634
info@raddpayments.com
Monday to Friday, 8:00 AM to 5:00 PM Eastern

Returns and claims

Damage or shortage claims are made on receipt with the delivery paperwork; quality claims are made within the shelf-life window with lot and date-code detail. Full details are in our returns and claims policy.