# RBS Sweets — full text > RBS Sweets is the confectionery group of Radd Payment Solutions (Northampton, MA): candy and freeze-dried confectionery manufactured and sold wholesale to grocery, convenience, specialty and club retailers and to distributors through the group's companies. Contact: info@raddpayments.com, (413) 200-0634, 47 Pleasant Street, Suite BS, Northampton, MA 01060. Hours Monday to Friday, 8:00 AM to 5:00 PM Eastern. ## RBS Sweets URL: https://rbs-sweets.com/ A confectionery group Candy made to order, shipped on time, invoiced the same day. RBS Sweets is the confectionery group of Radd Payment Solutions. Our companies manufacture candy and freeze-dried confectionery and sell it wholesale to retailers and distributors, with one back office handling the orders, the invoices and the money behind them. Our companies Partner with us What we do We own and operate confectionery businesses and give each one the same back office: order intake, invoicing, receivables, deduction tracking and bookkeeping run centrally so the plant can stay on production. Manufacture Candy and freeze-dried confectionery produced to our customers' specifications and pack formats. Sell wholesale Purchase orders from retailers and distributors, received by EDI or direct, shipped and invoiced against the shipment record. Back office Invoicing, receivables, remittance application, deduction tracking and bookkeeping handled by one team for every company. Partner producers Independent confectionery makers who use our back office while keeping their name, their plant and their team. Our companies Confectionery manufacturing and wholesale · United States RBS Sweets LLC Makes candy and freeze-dried confectionery and sells it wholesale to retailers and distributors, shipping against purchase orders that arrive by EDI and invoicing from the shipment record the day the truck leaves. Customers Grocery, convenience, specialty and club retailers; wholesale distributors How they pay Invoiced on terms after shipment; ACH, bank transfer, card or check On your invoice RBS SWEETS LLC About our companies From the plant to the shelf Production Gummies and chews Hard candy Cases, pallets and ship notices On the shelf How customers order and pay Orders arrive as purchase orders, by EDI or direct. The invoice is generated from what actually shipped and is emailed the same day, with a secure link to pay by ACH, bank transfer or card. Purchase order Items, quantities, ship-to location and delivery window, sent through EDI or emailed to us directly and acknowledged the same business day. Ship and notify An advance ship notice goes out when the truck leaves, so the receiving dock knows what is arriving, on which pallets, and when. Invoice and remit The invoice is raised from the shipment record, not the order, and is due on the terms set for your account. Remittance detail is applied line by line. Payments and invoices Make candy for a living? Talk to us about joining the group, or about back-office support for your own operation. Partner with us --- ## Our companies URL: https://rbs-sweets.com/companies Our companies Each business is operated through its own company with its own plant, team and production, and shares the group's back office. Confectionery manufacturing and wholesale · United States RBS Sweets LLC Makes candy and freeze-dried confectionery and sells it wholesale to retailers and distributors, shipping against purchase orders that arrive by EDI and invoicing from the shipment record the day the truck leaves. Customers Grocery, convenience, specialty and club retailers; wholesale distributors How they pay Invoiced on terms after shipment; ACH, bank transfer, card or check On your invoice RBS SWEETS LLC What every company gets One back office for all of them: purchase-order intake and acknowledgement, invoicing from the shipment record, receivables follow-up, remittance application, deduction and chargeback tracking, bookkeeping and weekly reporting. Operators keep their name, their plant and their recipes; the paperwork moves to us. What we are looking for Established confectionery and specialty food manufacturers with steady wholesale accounts: candy makers, freeze-dried and novelty lines, private-label producers and co-packers. Owners who want to keep running production, and owners who want to step back, are both welcome. How partnership works . --- ## What we do URL: https://rbs-sweets.com/what-we-do What we do Production stays at the plant. The back office is shared. Make the product Each company runs its own production: the plant manager, the lines, the recipes, the pack formats and the food-safety program are local decisions. We keep the products that customers already buy and invest in the things that make them easier to produce and ship. Orders and EDI Wholesale purchase orders arrive through EDI or directly by email, and are acknowledged the same business day. An advance ship notice goes out when the order leaves the dock, so the receiving distribution center can schedule it. Because the invoice is generated from the shipment record rather than the order, a short line is billed short rather than billed and then disputed. Invoicing and receivables Invoices are issued the day a shipment closes and matched against the purchase order and ship notice before they go out. Payments are applied from the remittance detail, line by line. Deductions, chargebacks and allowances are separated from genuinely unpaid balances so the two get worked differently, and open items are reported weekly by customer and by age. Back office Bookkeeping, payroll coordination, sales-tax filings and reporting are handled centrally by the group's team at our parent company, Radd Payment Solutions. The same team supports a small number of partner producers who keep their own name and staff; see partners . --- ## Partner with us URL: https://rbs-sweets.com/partners Partner with us For owners of candy, confectionery and specialty food manufacturing businesses. Join the group We acquire and operate confectionery businesses for the long term. Owners who want to keep running production stay on with the same team and customers; owners who want to step back get a clean transition. Either way the business moves onto the group's back office from day one. Typical profile: three or more years in production, steady wholesale accounts, annual sales from $750k up, any format from hard candy to freeze-dried. Use our back office Keep your name, your plant and your recipes. Our team takes in the purchase orders, raises the invoices from your shipment records, applies the remittances, works the deductions and keeps the books, so the paperwork stops landing on you after the truck leaves. Available to established manufacturers we work with directly. Not a public service; every partner is onboarded personally. What the back office covers Order intake EDI and direct purchase orders received, acknowledged and matched to the shipment before invoicing. Invoicing Invoices raised from the shipment record the day an order closes, sent with a secure payment link. Receivables and deductions Remittances applied line by line; chargebacks, allowances and short-pays tracked, documented and disputed inside the customer's window. Books, payroll and tax Monthly bookkeeping, payroll coordination and sales-tax filings through our parent company, Radd Payment Solutions. Start a conversation Tell us about the business: what you make, where you produce, who you sell to and how orders reach you today. We reply within two business days. Contact us --- ## Payments and invoices URL: https://rbs-sweets.com/billing Payments and invoices Invoiced after shipment, on the terms set for your account. Each company invoices under its own legal name. Paying an invoice Invoices are emailed by the company that shipped the order (for example RBS Sweets LLC) and include a secure online payment link. Open the link to pay by: ACH bank debit Bank transfer (ACH credit or wire) to the account details shown on the invoice Credit or debit card (Visa, Mastercard, American Express, Discover) Check, payable to the company named on the invoice, mailed to the remit-to address printed on it The invoice payment page is hosted by our payment processor over an encrypted connection. Your bank record shows the company that shipped your order, for example RBS SWEETS LLC , not Radd Payment Solutions. Receipts are emailed automatically. All amounts are in US dollars. If you did not receive an invoice or the link has expired, email info@raddpayments.com with the purchase order number and we will resend it. Send remittance detail Whatever the method, send remittance detail listing each invoice number and the amount applied to it — enclosed with a check, or emailed to info@raddpayments.com on the day you pay. A payment with no detail has to be reconstructed from amounts before it can be applied, which is the single most common cause of an invoice still showing open after it has been paid. See paying by check without the lag . Short shipments and deductions Invoices are raised from the shipment record, so a line that shipped short is billed short. If your receiving count still differs, or you are taking a deduction for a compliance charge, allowance or freight adjustment, send the purchase order number, the invoice number and the reason. We match any invoice to its purchase order and ship notice, usually the same day, and either issue a credit or come back with the shipment documentation. Security Card and ACH payments are processed by our payment providers (PCI DSS certified) over encrypted (TLS) connections. We never see or store full card numbers or bank credentials. This website is served only over HTTPS. Ordering and terms Orders Purchase orders by EDI or direct email, acknowledged the same business day. Ship notice Advance ship notice sent when the order leaves the dock. Invoice Raised from the shipment record the day the shipment closes. Terms Net 30 from invoice date unless your account is set otherwise in writing. New accounts may start on prepayment or a credit limit. Late payment 1.5% per month on balances more than 30 days past due, or the maximum allowed by law. Currency United States dollars (USD). Paying by check Payable to The legal company name printed on the invoice, for example RBS Sweets LLC. Mail to The remit-to address on the invoice — not a plant or warehouse address. Enclose Remittance detail: invoice numbers and the amount applied to each. If it is urgent Do not mail a check. Call us and pay by ACH or bank transfer; it clears and applies far sooner. Questions about an invoice If an invoice or a statement does not look right, contact us before adjusting your payment. We can match any invoice to its purchase order and shipment record, usually the same day. (413) 200-0634 info@raddpayments.com Monday to Friday, 8:00 AM to 5:00 PM Eastern Returns and claims Damage or shortage claims are made on receipt with the delivery paperwork; quality claims are made within the shelf-life window with lot and date-code detail. Full details are in our returns and claims policy . --- ## About URL: https://rbs-sweets.com/about About RBS Sweets A confectionery group with one back office. Who we are RBS Sweets is the confectionery group of Radd Payment Solutions, LLC , a Massachusetts company that runs invoicing, receivables, bookkeeping and payroll for operating businesses. RBS Sweets is where that capability is applied to candy and confectionery manufacturers we operate or partner with. The group manufactures candy and freeze-dried confectionery and sells it wholesale to grocery, convenience, specialty and club retailers and to distributors. Each operation is run through its own company. How the group works Each company runs its own production: plant manager, lines, recipes, pack formats and food-safety program. What they share is the back office — purchase-order intake, invoicing from the shipment record, receivables, remittance application, deduction tracking, bookkeeping and reporting — run centrally, so every operator sees clean numbers and spends their time on production. The same team provides invoicing and receivables support to a small number of partner producers who keep their own name and staff. It is a back-office service for established manufacturers we work with directly, not a public offering. Where we are Our administrative office is at 47 Pleasant Street, Suite BS, Northampton, MA 01060. Production and distribution are within the United States. Group RBS Sweets Companies RBS Sweets LLC Parent Radd Payment Solutions, LLC Phone (413) 200-0634 Email info@raddpayments.com Hours Monday to Friday, 8:00 AM to 5:00 PM Eastern --- ## Contact URL: https://rbs-sweets.com/contact Contact Wholesale ordering, questions about an invoice or a deduction, and partnership conversations all start here. Call or email Phone (413) 200-0634 Email info@raddpayments.com Hours Monday to Friday, 8:00 AM to 5:00 PM Eastern Office RBS Sweets 47 Pleasant Street, Suite BS, Northampton, MA 01060 For invoice and payment questions, see payments and invoices . Send payments to the remit-to address on your invoice, not to the office address above. Send a message Name Company (optional) Phone Email What is this about? Wholesale ordering or a new account Question about an invoice or statement Short shipment, deduction or claim EDI setup Partnering with RBS Sweets Something else Details Include the purchase order and invoice numbers if you have them. Send message Sending opens a pre-filled email to info@raddpayments.com in your mail app. --- ## Terms URL: https://rbs-sweets.com/terms Terms RBS Sweets companies. Effective September 11, 2026 These terms apply to wholesale sales by the RBS Sweets companies (RBS Sweets LLC; each "we", "us"), 47 Pleasant Street, Suite BS, Northampton, MA 01060. Each order is fulfilled and invoiced by one company, named on your order acknowledgement and invoice. Orders and acceptance A purchase order is an offer to buy and is accepted when we acknowledge it or ship against it, whichever comes first. Prices, minimum order quantities and lead times are those in the acknowledgement. Pre-printed terms on a customer purchase order that conflict with these terms do not apply unless we have agreed to them in writing. Shipment and title Orders ship on the agreed terms of delivery, with an advance ship notice sent when the order leaves the dock. Quantities are subject to normal production tolerance; we invoice for what shipped, not what was ordered. Delivery dates are estimates given in good faith and are not guaranteed against causes outside our control. Invoicing and payment Invoices are raised from the shipment record and are due Net 30 from invoice date unless your account is set otherwise in writing. New accounts may be placed on prepayment or a credit limit. Balances more than 30 days past due accrue 1.5% per month or the maximum allowed by law, and we may hold further shipments on a past-due account. Deductions may not be taken without a documented reason and reference; see the payments page . Product, labeling and food safety Products are manufactured to the specification, pack format and labeling agreed for your account and are sold for resale in the United States. Storage and handling conditions and date codes are stated on the case. Allergen and ingredient information is on the label and on the specification sheet for your item. Claims, returns and warranty See our returns and claims policy . Except as stated there, and to the extent permitted by law, our liability for any claim arising from an order is limited to the invoiced value of the goods giving rise to it, and we are not liable for indirect or consequential loss. Territory and governing law We sell within the United States. These terms are governed by the laws of the Commonwealth of Massachusetts, except that food-safety and consumer-protection provisions follow the law of the state where the goods are delivered. --- ## Returns and claims policy URL: https://rbs-sweets.com/refund-policy Returns and claims policy RBS Sweets companies. Effective September 11, 2026 Shortages and damage in transit Check the delivery against the advance ship notice and the carrier paperwork at receipt. Note any shortage or visible damage on the delivery receipt before signing, and tell us within 5 business days with the purchase order number, the invoice number and the noted paperwork. Confirmed shortages and transit damage are credited in full. Quality claims Quality claims are made within the product's stated shelf life, with the lot and date code from the case and, where possible, a photograph and a retained sample. We will investigate against our production records and issue a credit or replacement for confirmed claims. Product stored or handled outside the conditions stated on the case is excluded. Returns Food products are not returnable for convenience. Returns are accepted only by prior written authorization, with a return authorization number issued by us, and only for product still within shelf life and in its original unopened case. Authorized returns of saleable product may carry a restocking charge. Cancellations and changes An accepted order may be cancelled or changed at no charge before production is scheduled. Once scheduled, you are responsible for materials and labor already committed. Custom, private-label and made-to-order runs cannot be cancelled once production has started. Credits and deductions Approved claims are issued as a credit memo against your account and shown on your next statement; we do not refund to a card or bank account except where a payment was taken in error. Please wait for the credit memo rather than deducting an unapproved amount from a payment — an undocumented deduction is worked as an open balance and delays the claim. Claim questions Contact us before adjusting a payment: info@raddpayments.com or (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern. We will match the invoice to its purchase order and shipment record within one business day. --- ## Privacy policy URL: https://rbs-sweets.com/privacy Privacy policy RBS Sweets companies. Effective September 11, 2026 What we collect When you open an account, place an order or receive an invoice we collect business contact details (name, company, job title, phone, email, billing and ship-to addresses), order and delivery details, and the payment information needed to process your payment. Orders received through EDI carry the trading-partner information your system sends. How we use it To accept and fulfill orders, ship goods, issue invoices and statements, take and apply payments, work claims and deductions, respond to questions and meet tax and record-keeping obligations. We do not sell customer information and we do not send marketing email without consent. Payments Card and ACH payments are processed by our payment providers; payment credentials go directly to those providers and are not stored on our systems. Invoice payments are processed by Stripe (stripe.com/privacy). Sharing We share information only with service providers that help us operate (payment processing, EDI, carriers and freight, email, accounting), with our parent company Radd Payment Solutions, LLC for invoicing and bookkeeping, and as required by law. Our companies share customer records with each other to deliver service and billing. Cookies and analytics This website sets no tracking cookies and runs no third-party analytics or advertising scripts. Retention and access Records are kept as required for tax, food-safety traceability and accounting purposes. To review or correct your information, email info@raddpayments.com . Contact RBS Sweets, 47 Pleasant Street, Suite BS, Northampton, MA 01060. (413) 200-0634. --- ## Insights URL: https://rbs-sweets.com/insights Insights Practical notes from our plants: EDI order flow, paying wholesale invoices, and what the company name on your invoice means. From EDI purchase order to paid invoice The document trail behind a wholesale confectionery order — 850, 856, 810 and 820 — and where the delays actually come from. 2026-09-11 Paying a wholesale invoice by check without the lag Checks are still how a lot of wholesale accounts pay. Here is how to make sure yours is applied to the right invoice quickly instead of sitting unidentified. 2026-09-11 Why your invoice comes from RBS Sweets LLC What the company name on your invoice, statement and bank record means, why each business is its own legal entity, and who to call about a charge. 2026-09-11 --- ## From EDI purchase order to paid invoice URL: https://rbs-sweets.com/insights/from-edi-purchase-order-to-paid-invoice Insights From EDI purchase order to paid invoice The document trail behind a wholesale confectionery order — 850, 856, 810 and 820 — and where the delays actually come from. Most of our wholesale volume never touches a keyboard. A retailer's system sends a purchase order, our plant ships against it, and an invoice goes back the same day. When that chain works, nobody thinks about it. When one document is late or malformed, a whole order ages into a collections problem. Here is the chain, in the order it happens. The four documents 850 — purchase order. The retailer's order: items, quantities, unit costs, ship-to location, requested delivery window and the terms they expect. This is the document everything downstream is checked against. 856 — advance ship notice. Sent when the truck leaves: what is actually on it, packed how, on which pallets, with the carrier and tracking. Distribution centers use it to schedule the receiving door. 810 — invoice. Generated from what shipped, not from what was ordered. If a line went short, the invoice reflects the short, and the difference is either backordered or closed. 820 — remittance advice. The payment detail: which invoices are being paid, and what has been deducted from each. Ordered, shipped, invoiced: three different numbers The single most common reason a wholesale invoice sits unpaid is that it does not match what the receiving dock actually counted. A case damaged in transit, a substitution made at the plant, a partial pallet held back for a quality check — each one puts the 850, the 856 and the 810 out of alignment, and the retailer's payables system will hold the whole invoice rather than pay part of it. The fix is upstream, not in collections: invoice from the shipment record, send the 856 before the truck arrives, and reconcile short-ships the day they happen instead of the month they are disputed. Deductions are not disputes Chargebacks and allowances arrive as line items on the remittance, not as a phone call: a late-delivery fee, a compliance charge for a mislabeled pallet, a promotional allowance, a freight adjustment. Each one needs to be matched to its invoice and either accepted and booked, or documented and disputed inside the retailer's window — usually short. Deductions that are never worked simply become a permanent discount. What our back office does with it Invoices are issued the day the shipment closes, matched against the purchase order and the ship notice before they go out, and tracked to payment with the remittance detail applied line by line. Open balances are reported weekly by customer and by age, with deductions separated from genuinely unpaid invoices, so the two get worked differently. More on how billing works on the payments and invoices page. Published 2026-09-11 by RBS Sweets, an operating group of Radd Payment Solutions. More insights --- ## Paying a wholesale invoice by check without the lag URL: https://rbs-sweets.com/insights/paying-a-wholesale-invoice-by-check-without-the-lag Insights Paying a wholesale invoice by check without the lag Checks are still how a lot of wholesale accounts pay. Here is how to make sure yours is applied to the right invoice quickly instead of sitting unidentified. A good share of wholesale customers pay by check, and that is fine — but a check with no remittance detail is the slowest way to close an invoice. Mail time is only part of it. The rest is the time it takes to work out what the check was for. Send the remittance with the check A single sheet in the envelope, or an email to our billing address on the day you mail it, listing each invoice number and the amount applied to it. That one step is the difference between a payment applied the day it lands and a payment that sits as an unidentified credit while someone reconstructs it from amounts. This matters most when a check covers several invoices, when the total is net of a deduction, or when the amount does not equal any single open invoice — which is the usual case for an account on weekly or monthly terms. Pay the company named on the invoice Make the check payable to the exact legal name on the invoice, not to a brand, a plant location or a parent company. Checks made out to the wrong entity have to be returned and reissued, which costs more time than the mail did. Mail it to the remit-to address, not the plant The remit-to address on the invoice is the one that goes straight into the deposit and application process. A check that arrives at a production or warehouse address has to be forwarded internally first, and that is where most of the avoidable delay lives. If the payment is urgent If an order is on credit hold or a shipment is waiting on a cleared balance, do not mail a check — call or email us. ACH or a bank transfer against the details on the invoice clears in a day or two and can be matched immediately, and we can release against a confirmed transfer far sooner than against a check in transit. What a clean payment looks like Payable to the legal company name printed on the invoice. Mailed to the remit-to address on the invoice. Remittance detail enclosed or emailed the same day: invoice numbers and amounts. Deductions listed with a reason and a reference, not simply netted off the total. Payment methods and terms are set out on the payments and invoices page. If a payment has been applied to the wrong invoice, tell us and we will correct it and reissue the statement. Published 2026-09-11 by RBS Sweets, an operating group of Radd Payment Solutions. More insights --- ## Why your invoice comes from RBS Sweets LLC URL: https://rbs-sweets.com/insights/why-your-invoice-comes-from-rbs-sweets-llc Insights Why your invoice comes from RBS Sweets LLC What the company name on your invoice, statement and bank record means, why each business is its own legal entity, and who to call about a charge. If you ordered from us and the invoice, the remit-to line or your bank record reads RBS SWEETS LLC rather than a brand name you recognize, here is the explanation. One business, one company Each business in the group is operated through its own limited liability company. That is ordinary in manufacturing and wholesale: it keeps each operation's licenses, facility, payroll, insurance and receivables separate, and it means the invoice you receive comes from the company that actually made and shipped the goods. The group name, RBS Sweets, and our parent company, Radd Payment Solutions, do not appear on your bank record. What shows where On the invoice and the purchase order acknowledgement : the operating company's legal name, RBS SWEETS LLC . On your bank record or card statement : the same legal name, because that is the company being paid. On a check : make it payable to the legal company name printed on the invoice. If your records show a different payee Accounts that have ordered from us before may have an older payee or remit-to address on file. Those are superseded by the details on the current invoice. If you receive a notice telling you where to send payment, it will name the company and the remit-to address, and it will not ask you to change anything else about how you buy from us. Who to call about a charge If an invoice or a deduction does not look right, contact us before adjusting your payment: we can match any invoice to its purchase order and shipment record, usually the same day. Email info@raddpayments.com or call (413) 200-0634, Monday to Friday, 8 to 5 Eastern. Why a shared back office Each operation keeps its own plant, staff and production. What they share is the back office: invoicing, receivables, deduction tracking, bookkeeping and reporting, run centrally by our parent company. It is why every invoice, statement and remittance in the group looks the same, and why a question about any of them has one phone number. More on payments and invoices and our companies . Published 2026-09-11 by RBS Sweets, an operating group of Radd Payment Solutions. More insights